Data Protection

Describes how and when we collect, use, and share information when you purchase services from us, contact us, or otherwise use our services through Instagram.com or other related sites and services. This does not apply to the practices of third parties that we do not own or control, including Instagram, PayPal, or any third party services you access through our website and social media. You can reference the Privacy Policy of these companies through their own websites to learn more about privacy practices. 

Personal information: 

To fulfil your valued order(s),  you must provide us with certain information, such as your name, e-mail address, postal address, payment information, and the details of the services you require. You may also choose to provide us with additional personal information, if you contact us directly. 

Why we need your information and how we use it:  

We rely on a number of legal bases to collect, use, and share your information, including

: as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support

: when you have provided your affirmative consent, which you may revoke at any time

: if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law

:as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as;

1) Providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.

2) Compliance with the Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under these Policies. 

We engage certain trusted third parties to perform functions and provide services, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. 

Compliance  with laws:

We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests; 

(b) enforce our agreements, terms and policies; 

(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or 

(d) protect the rights, property, and safety of our customers, or others.

Data Retention:

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for no longer than 5 years. 

Access: 

You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

Change, restrict, delete:

 You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request. 

Objections: 

You can object to (i) our processing of some of your information based on our  legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complaints :

If  in you residethe EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. 

How to contact us:

For purposes of EU data protection law, Mrs Tracy West is the data controller of your personal information. If you have any questions or concerns, you may contact us at [email protected] or call 01747 823240 between the hours of 10am and 4pm. 

Thankyou for your kind attention.